Delivery

Note: We're still open for business and running as usual. We're working closely with our delivery partners to get your orders delivered on time. Please allow for some delays.

Next Day UK Delivery £5.99

• Order by 2pm to receive your parcel tomorrow. Orders placed after 2pm will be despatched the next working day (excludes weekends & Bank Holidays).
• We provide you with a tracking number for your parcel via email.
• We cannot specify a guaranteed delivery time.

Europe Delivery £14.99

• All European deliveries are sent via Royal Mail Airmail Service.
• Delivery times are approximately 7-10 working days from date of despatch.

Additional Information For UK Customers

• If you are not available at the time of delivery, the driver will leave a card detailing how to collect your parcel or arrange a redelivery. If you are unable to collect the item, a redelivery or refund can only be processed once the item is received back.
• We are unable to change the delivery address once the item has been despatched.
• All UK parcels can be tracked on the Royal Mail website here.

Countries We Do Not Ship To

These countries are deemed to be too high risk, therefore at this moment in time we do not ship to them:

• Algeria
• Argentina
• Belarus
• Bulgaria
• Indonesia
• Lithuania
• Macedonia
• Nigeria
• Philippines
• Romania
• Russian Federation
• Ukraine
• Yugoslavia

Returns

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund

Refunds will be charged back to the original form of payment used for purchase.

Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

All sale items are final purchases.

Help

Give us a shout if you have any other questions and/or concerns.

Email:help@vivichi.co.uk