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Frequently Asked Questions

Q: What payment method do you accept?
A: We accept all major debit and credit cards.

 

Q: What currency can I use to make a payment?
A: We accept all payments in Pound Sterling.

 

Q: Do you post to all countries?
A: We ship to over 80 countries.

 

Q. What postal service do you use?
A. We use Royal Mail for most of our delivery. For international deliveries, we use different postal service depending on the country.

 

Q. How much do you charge for delivery?
A. Please view our delivery details page

 

Q: Is local collection available?
A: www.vivichi.co.uk is a web only retailer. Local collection is not available.

 

Q. Can I track my order?
A. We send all items via 1st Class Recorded Delivery and International signed for delivery for the rest of world. All products purchased this way can be tracked once we send you the tracking number.

 

Q: I want to buy more than one item. Do I get a shipping discount?
A. We do offer combined shipping. You only pay one delivery charge regarless of the number of items you buy.

 

Q: How soon will my item be dispatched once I make payment?
A: Most items are dispatched within 24 hours of cleared payment.

 

Q: What happens if my item doesn't arrive?
A: If your item doesn’t arrive within 15 days, please contact us so that we can sort it out.

 

Q: Are returns accepted if the item doesn't fit?
A: If you want to exchange an item for a larger / smaller size (if available) or colour (if available), or refunded on the purchase price, please contact us (to agree on the right process) before returning the item you don't want. If we have the colour or size you want, we can, (with the exception of underwear and swimwear), exchange it for you - as long as the item haven't been used. We will accept the return for exchange or refund of your money, (excluding postage costs), as long as you return the item within 14 days of receipt and the item is in the same condition it was when we sent it to you. You are responsible for all postage costs.

 

Q: What if my item arrives damaged or faulty?
A: In the unfortunate and unlikely case that this happens, please contact us as soon as you receive the item (to agree on the right process) before returning the item for exchange or refund. Upon receipt of the faulty item, we will exchange it or refund if the item is no longer available.

 

Q: What if I don't like my item?
A: We will accept the return, as long as you return it within 14 days of receipt and the item has not been used being in the same condition as it was when we sent it to you. You are responsible for all postage costs.

 

Q: Will you be relisting items that is no longer on your website?
A: Some listings end because the item has been sold. Our one off items are rarely back in stock once sold. Whereby the stock is available and not been sold, the item will be relisted.

 

Q. Do you accept returns?
A. We accept returns as long as item is returned within 14 days of delivery and have not been used, damaged or soiled with all original tags and labels attached. Refunds are only made for the original purchase price of the item. The initial postage cost and cost of returning the item to us is not refundable, unless the goods were defective when delivered or we sent you the wrong item.

 

Q. Is there a money back guarantee?
A. If you are not entirely satisfied with your purchase, please return it in its original condition within 14 days of date shown on your despatch note.

 

Q: What is the best way to contact you?
A: You can contact us (Monday to Friday) through the contact form on the website.